Privacy Policy

Gembet 1 is owned and operated by Grand Complications N.V., a company registered in Curaçao under registration number 164198. Our registered address is Zuikertuintjeweg Z/N, Zuikertuin Tower, Willemstad, Curaçao.

Payments are handled by our subsidiary, Rockman Enterprises Limited, registered in Cyprus under registration number HE 381928. Its registered address is 20 Stasikratous, Cramvis Building, Office 203, Nicosia 1065, Cyprus.

We collect certain information from players so we can keep your gaming experience secure and running smoothly. This can include:

Personal Details: Your full name, date of birth, gender, nationality, and residential address.

Contact Information: Your email address, mobile number, and messaging app details such as Telegram or WhatsApp.

Account Information: Your username, password, account settings, and VIP tier.

Identity Verification Documents: Copies of government-issued ID, proof of address, selfies, or any other documents required for our Know Your Customer (KYC) checks.

Financial and Payment Data: Your bank account details, PayNow details, crypto wallet addresses, transaction records, and full deposit and withdrawal history.

Gaming Activity: Your betting history, game logs, wins and losses, bonuses claimed, and turnover rebates.

Technical Information: Your IP address, device and browser type, operating system, location data, and login times.

Communication Records: Messages, emails, live chat transcripts, and call recordings from any contact you have with our support team.

We gather your information in three main ways:

From You Directly: When you register, verify your account, make a deposit or withdrawal, claim a promotion, or reach out to our support team.

Automatically: Through cookies and similar technologies as you browse our website or use our services.

From Third Parties: From payment providers, identity verification services, fraud prevention partners, and publicly available sources, where permitted by law.

We use your personal information to:

Run Your Account: Set up, operate, and maintain your Gembet 1 account.

Confirm Your Identity: Check who you are and how old you are, and make sure you’re legally permitted to use our services.

Handle Your Payments: Process deposits, withdrawals, bonuses, and rebates.

Help You: Respond to your questions, deal with your requests, and resolve complaints.

Protect You: Identify and prevent fraud, money laundering, account abuse, and other unlawful activity.

Fulfil Our Legal Obligations: Meet our licensing, anti-money laundering (AML), and other legal requirements.

Support Responsible Gaming: Track gaming activity, enforce account limits, and act on self-exclusion requests.

Make Our Services Better: Learn how you use our website so we can keep improving our games, features, and overall experience.

Send You Offers: Let you know about promotions, bonuses, and news, but only if you’ve given your consent.

We use cookies and similar tools to keep our website working properly, save your preferences, secure your account, and learn how you use our services.

Essential Cookies: Required for the website to function, for example to keep you logged in.

Performance Cookies: Show us how you use the website so we can improve it.

Functional Cookies: Save your settings, such as your preferred language and currency.

Marketing Cookies: Let us show you promotions that are relevant to you and track how our campaigns perform.

You can control or disable cookies through your browser settings. Please note that turning off certain cookies may affect how the website works for you.

We do not sell your personal information. We share it with third parties only when needed to operate our services, protect our players, or comply with the law.

These third parties may include:

Payment Providers: To process deposits, withdrawals, and other transactions.

Game Providers: To deliver our games and maintain accurate gaming records.

Verification and Fraud Prevention Partners: To confirm your identity, carry out security checks, and help us flag suspicious activity.

Affiliated Companies: Other members of our corporate group that help us deliver and manage our services.

Regulators and Authorities: Where required by law, court order, or our licensing obligations.

Professional Advisors: Including auditors, lawyers, and consultants, all of whom are bound by strict confidentiality.

Every third party we work with must protect your information and use it only for the purposes we specify.

As we operate across several countries, your personal information may be transferred to or stored outside Singapore. When this happens, we take appropriate measures to keep your information protected in accordance with this Privacy Policy and applicable data protection laws, wherever your data is held.

Keeping your personal information secure is a top priority. Our security measures include:

Encryption: Industry-standard SSL encryption protects data travelling between your device and our servers.

Secure Payments: We partner with PCI DSS-compliant payment processors to safeguard your payment details.

Restricted Access: Only authorised staff who need your information to do their jobs can access it.

Account Protection: Security features such as Gembet Authenticator add an extra layer of protection to your account.

Ongoing Monitoring: We regularly check and review our systems to spot and respond to suspicious activity.

We keep your personal information only for as long as necessary to operate your account and meet our legal, regulatory, and Anti-Money Laundering (AML) obligations. If you close your account, we may still be required by law to retain certain records for a fixed period. Once that period has passed and the data is no longer needed, we permanently delete it or securely anonymise it.

You have rights over the personal information we hold about you. Depending on the laws that apply to you, you may ask us to:

Provide Access: Send you a copy of the personal information we hold about you.

Correct Your Data: Update or fix any information that is inaccurate or incomplete.

Delete Your Data: Erase your information, subject to our legal obligations.

Stop Marketing: Stop sending you marketing communications at any time.

Restrict Our Use: Limit or stop how we use your information in certain circumstances.

To make a request, simply contact our support team. We may need to verify your identity before acting on it.

We’d like to keep you in the loop on new promotions and bonuses, but only if you want that. You can choose whether to receive marketing messages when you register, and you can change your preferences at any time in your account settings or by clicking the unsubscribe link in any of our emails.

Even if you opt out of marketing, we may still contact you about important matters relating to your account, your transactions, or changes to our policies.

Our services are only for players aged 18 or older. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has opened an account, we will close it straight away and delete their information, unless the law requires us to keep it.

Our website may contain links to third-party websites, such as game providers, payment services, or social media platforms. We don’t control these websites and aren’t responsible for their privacy practices, so we recommend reading their privacy policies before sharing any information with them.

We may revise this Privacy Policy from time to time. When we do, we’ll publish the updated version on this page with a new “Last Updated” date, so please check back regularly. By continuing to use our services after an update, you accept the revised Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, we’re happy to help. You can reach us anytime via 24/7 Live Chat, Email, Telegram, or WhatsApp.